Exceptional Support
Not only do we offer support 24-hours-per-day, 7-days-per-week, we guarantee that we will respond to all critical support requests in fifteen minutes or less. In addition to efficiency, we deliver a healthy dose of quality: we maintain rigorous standards in terms of both our staff’s technical skills and their approach to quality customer service. Our support team also takes an intense proactive role, ensuring server integrity, to address many possible issues before they occur!
Strong Guarantees
Reflecting our commitment to reliability is our 99.9% uptime guarantee, while demonstrating our commitment to efficiency is our ten-minutes-or-less guaranteed VPS setup time. As mentioned on our guarantees page, we also guarantee replies to critical support tickets within fifteen minutes.
Undersold Nodes
To further ensure the quality of our platforms, we never oversell our nodes, keeping each server significantly below 100% allocation.
Being Real
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Enterprise Hardware
No hosting system can be reliable and efficient without being of high-quality. Our underlying servers are enterprise-grade Dell and Supermicro systems – never generic “beige” boxes. We solely own all of our equipment.
